Privacy policy

Last updated 12 November 2026

AutoKeyChase (Hannah Middleton) is a family-run mobile auto locksmith based in Corby, Northamptonshire. This page explains what we do with your details when you ask us for a quote on this website or ring us. For questions, email autokeychase@gmail.com. We are the data controller.

What we collect

What you tell us: the answers you give in the quote form, such as your name, phone number, vehicle, registration, where you are and what you need.
Your vehicle: we keep the registration, make, model and VIN of vehicles we work on, looked up from the registration, with the job and customer they belong to.
Calls: if you ring the number on this site we see your phone number, the time of the call, how long it lasted and whether it was answered. We record calls once they are answered, and you are told at the start of the call that it may be recorded. If you would rather not be recorded, tell us and we can carry on by text or call you back on a line that isn't recorded.
How you use the page: which page you looked at, how far through the form you got, whether you pressed the call button, your device and browser type, and your approximate town (worked out from your internet connection, not your exact location). A random number groups these together for that one visit; it is not saved on your device. If you press the call button and then ring the number within about 15 minutes, we may link that call to your visit, so we know which page brought it.
How you found us (only if you accept cookies): which Google advert or search word brought you here, and the page you came from. See "Cookies" below.

Why we use it

To reply to you, give you a quote and arrange the job. This is to do what you asked us to do.
To keep records of jobs, quotes and payments. We also have to keep some of these for tax and accounting.
To keep a record of what was agreed on a call (prices, addresses, vehicle details), to check the quality of our service and to settle any disagreement. This is our legitimate interest in running our business properly.
To work out which of our adverts bring genuine customers, so we can spend less on the ones that don't. For the advert details described under "Cookies", this is based on your consent. The simple count of how the page is used is our legitimate interest in running our business sensibly.

We text and phone you about your enquiry. We do not sell your details or use them for marketing from other companies.

Who else handles it

Cloudflare hosts this website and stores our enquiry records.
Twilio sends us text alerts, connects and records calls to the number on this site, and stores the recordings.
Google runs the adverts and measures them. Google's advertising tag only loads on this site if you accept cookies, and may then set cookies. If you accepted, and a job is completed, we may tell Google Ads that an ad click led to a sale, using the ad click reference and the value of the job. We do not send your name or phone number. Google also supplies the fonts used on these pages, so it receives your internet address and browser type when a page loads.
Google Calendar holds our diary, which can include your name, address, vehicle (with its registration and VIN if we looked it up) and the job booked.
One Auto API helps us look up a vehicle's make, model and VIN from its registration when we save it. Only the registration is sent to it, not your name or phone number.
Ideal Postcodes helps us fill in the address of a job when we book it. Only the postcode we type is sent to it, not your name or phone number.
Google Maps shows us the way to a job. Only the address is used, not your name or phone number.

Some of these companies are based in, or process data in, the USA or elsewhere outside the UK. Where they do, they rely on a UK-approved safeguard, such as the UK–US data bridge or standard contractual clauses with the UK addendum.

Cookies and similar technologies

When you first visit, a small bar asks whether we may note which advert you clicked, using cookies, so we can see which of our adverts work. Your request or call works the same whichever you choose.

Your choice: we save your answer in your browser for 12 months so we don't ask again. This is needed to remember it.
If you accept: we load Google's advertising tag, which can set cookies and measure whether you contacted us after clicking an advert, and we keep the advert details from the link you clicked (such as the Google click reference and campaign) with your enquiry or call. We keep a visit number in your browser for the length of your visit.
If you decline, or don't choose: Google's advertising tag is not loaded, and we do not keep any advert details or save anything else on your device. We still count visits to the page and steps through the form, without identifying you from one visit to the next.
Changing your mind: use the "Cookie choices" link at the bottom of any page, or change it here. You can also clear this site's data in your browser settings.

How long we keep it

We keep your details for as long as we need them to deal with your enquiry or job and to keep our business and tax records, then delete or anonymise them. Call recordings are kept for up to 12 months and then deleted. You can ask us to delete your details sooner (see below).

Your rights

You can ask us what we hold about you and for a copy of it, ask us to correct it or delete it, ask us to limit how we use it, object to us using it, and ask for it in a form you can move elsewhere. Where we use something because you said yes (the advert cookies), you can take that back at any time with the "Cookie choices" link at the bottom of any page. Email us at the address above and we will reply within one month. We do not make decisions about you by computer alone.

Complaints

If you are unhappy with how we have handled your details, please tell us first: email autokeychase@gmail.com and say what went wrong. We will confirm we have your complaint within 30 days (usually much sooner), look into it, keep you updated and tell you what we found and what we will do. You can also complain to the Information Commissioner's Office at ico.org.uk.